What information do we collect?
MST Institute collects only the information necessary to support quality assurance monitoring and training of MST staff. Users provide their name, employer name and email address and Users who are MST therapists also provide information about gender, race/ethnicity, professional qualification, and bilingual status. We also collect basic demographic information about individuals receiving MST® (including year of birth, gender, race/ethnicity, state, country and outcomes of services). For client organizations who use our call center to collect therapy adherence data, we also collect the name of caregivers receiving MST and their phone number.
How do we collect information?
MST Providers enter most of the data we collect directly into our websites or upload data through our secure portals. This includes the data listed above about their staff and their clients receiving MST. We might also collect data directly in the following ways:
Who can access the information?
Permissions are limited to those working directly with an organization providing MST services, i.e., the MST Provider, staff providing training and support to the MST Providers, and the MST Helpdesk staff. MST Providers can view all the data they provide about their program and request changes as needed.
The MST Provider maintains strict control of access to the website. MST Providers request user personal logon accounts from the MSTI Helpdesk. The MSTI Helpdesk will verify the request and authorize the user. Once a user is authorized, the user will only have access to the forms and data needed to perform their role in the system. This is accomplished by user privilege control. When approved users leave the organization, the organization is responsible for making the person’s account inactive to prevent unauthorized access. In addition, inactive accounts are automatically disabled after 90 days of non-use.
For clients who have agreed to use the MSTI Call Center, interviewers at the Call Center have access to the information needed to conduct their surveys.
MST Institute does not rent, sell, or give this information to any other third party, aside from those noted in this policy.
How is the information used?
The information we collect is used to ensure that providers delivering MST are meeting the quality standards required for licensure as an MST program. The information may be combined to look for patterns across all MST providers that will help us to continue to improve the delivery of MST. The information is never shared publicly or used in research unless the individuals receiving MST have given specific informed consent to participate in the specific research and the MST Provider has authorized the release of the information for that specific purpose.
How do we store the information?
MST Institute retains data to support the MST program’s performance over time, but all personally identifiable data is removed when an individual leaves employment with an MST Provider or finishes MST. However, you can request, in writing, that your information be deleted at any time.
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Changes to the Terms of This Notice
We can change the terms of this notice, and the changes will apply to all information we have. The new notice will be available upon request on our web site.
Last Update: January 7, 2021