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Privacy Policy for MST Institute

This Privacy Policy governs the privacy terms of our website. We are committed to maintaining the privacy of information collected through the MST Institute website. We are committed to maintaining a stringent, proactive approach to the privacy and security of data that is owned by our client organizations... in accordance with HIPAA and GDPR. MST Institute will remain compliant with all mentioned entities, as specified.

Information We Collect

MST Institute collects User email addresses and other identifying information (including but not limited to name, company name, email address, etc.) and basic demographic information about individuals receiving MST® (including but not limited to date of birth, state, country and outcomes of services). Entering personally identifying data is a choice and determined at the discretion of the provider organizations that are deemed the controllers of this data. Our sites collect information for quality assurance monitoring and training purposes.

Information Access

Permissions are limited to those working directly in the organization providing MST, the MST Provider, and the organization contracted by the MST Provider to train and support the MST Provider in the delivery of high quality MST. The MST Provider maintains strict control of access to the website. MST Providers request that user accounts be set up for approved users within the organization. Once a user is authorized, the user will only have access to the forms and data needed to perform their role in the system. This is accomplished by user privilege control. When approved users leave the organization, the organization is responsible for making the person’s account inactive to prevent unauthorized access.

MST Institute does not rent, sell, or give this information to any other third party, aside from those noted in this policy.

Online Interface

We use "cookies" to help you personalize your online experience. A cookie is a text file that is placed on your hard disk by a Web server. Cookies are not used to run programs or deliver viruses to your computer. Cookies are uniquely assigned to you and can only be read by a Web server in the domain that issued the cookie to you. One of the primary purposes of cookies is to provide a convenience feature to save you time. The purpose of a cookie is to tell the Web server that you have returned to a specific page. When you return to the same website, the information you previously provided can be retrieved, so you can easily use customized features.

You have the ability to accept or decline cookies. Most Web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose to decline cookies, you may not be able to fully experience the interactive features of the website.

Data Storage

MST Institute uses third party vendors and hosting partners to provide the necessary hardware, software, networking, storage, and related technology required to run our products. We may hire vendor companies to provide limited services on our behalf, such as providing technical support, hosting data, completing surveys and to assist us in providing the products and services and Quality Assurance Monitoring. By contractual agreement, those companies must treat your information in accordance with this Privacy Policy.

MST Institute retains data to support the MST program’s performance over time, but you can request, in writing, that your information be deleted at any time.

Your Rights

  • You can ask us to correct information about you that you think is incorrect or incomplete. Ask us how to do this. We may say “no” to your request, but we’ll tell you why in writing within 60 days.
  • You can ask us to delete your information and we will say “yes” to all reasonable requests. We will respond to you within writing within 60 business days.
  • You can ask us to contact you in a specific way (for example, home or office phone) and we will say “yes” to all reasonable requests.
  • You can add, or modify your organization’s client data to not include identifying personal information. Ask us how to do this.
  • You can ask us not to use or share certain information for our operations.
  • Even though this notice can be printed from the website, you can ask for a paper copy at any time. We will provide you with a paper copy promptly.
  • You can complain if you feel we have violated your rights by contacting us using the information below. We will not retaliate against you for filing a complaint.

Our Responsibilities

  • We are required by law to maintain the privacy and security of protected health information.
  • We must follow the duties and privacy practices described in this notice.
  • We are required by law to disclose personal information, in response to lawful requests by public authorities. This includes meeting national security and law enforcement requirements.

Changes to the Terms of This Notice

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available upon request on our web site.

Questions about Privacy

If you have any questions or suggestions about our privacy practices or this Privacy Policy, please contact You may also contact MST Institute at 4 Carriage Lane, Charleston, SC 29407, United States.

Last Update: 6-26-2018